Monday's Assignment
There are various styles in customer service. Sales techniques can range from subtle or soft-sell to more direct or hard-sell, depending on the type of product or service being offered.
Hard selling is more common in selling real estate, cars, furniture, major appliances, insurance, and financial services because these products and services are usually sold on a commission basis. In most retail stores, however, you will encounter soft selling.
Task 1:
Listen to these two sales dialogues. Answer the following questions.
1. How are the two sales styles different?
The first sales is Hard selling techniques to bushes you to sale
the second sales is soft
2. What hard-sell techniques does the salesperson use in the first dialogue?
Adept techniques at persuading the customer and speaks
professionally gives discounts.
3. What constitutes soft selling in the second dialogue?
He was trying to help the customer, and presents the goods sales is soft .
Task 2:
Click on this link and record your answer. Think of one time when you have been in a situation, either as a customer or as a seller, and record which sales style was it? What was being sold? Describe how the seller tried to convince you to make a purchase. How did you respond to it?
Task 3:
Guess the meaning of the following expressions from the audio you have just heard:
Word/expression
|
Meaning
|
Sentence
|
Giveaway
|
what the deal
| |
That sounds too good to be true
|
fraud
| |
I’m not sure I’m comfortable with that
|
don't agree
| |
I don’t know. That’s kind of soon
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I don't wont
| |
Take advantage of
|
use
| |
This is a limited offer
|
last
| |
a passion for hockey
|
like
| |
Hockey gear
|
tools
|
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